WDDC Service Policy

ACCEPTANCE OF SERVICES

  • By enrolling in or using any WDDC service, the Owner confirms they have read, understood, and agreed to all service-related terms, conditions, risks, and requirements.
  • WDDC reserves the right to approve, deny, suspend, limit, or terminate services at any time for reasons including safety, behavior, health, operational limitations, staffing, or policy violations.
  • WDDC may modify, discontinue, or adjust any service, schedule, route, facility operation, or program structure at its sole discretion.


DAYCARE & MEMBERSHIP SERVICES

Membership Purpose & Structure

  • Memberships are structured to reserve consistent daycare space, staffing allocation, transportation planning, and operational capacity.
  • Memberships are not pay-per-use systems; they reserve weekly capacity regardless of attendance.
  • Dogs are assigned fixed or non-fixed schedules depending on membership selection and operational approval.
  • Fixed schedule members receive priority placement on agreed recurring days.
  • Non-fixed schedule members must submit weekly scheduling requests in advance and are subject to availability.

Attendance Rules & Missed Days

  • Membership fees apply regardless of attendance, usage, travel, illness, or missed days.
  • Unused daycare days do not roll over, accumulate, or convert into future credits unless explicitly stated in boarding credit rules.
  • Missed scheduled days without proper notice may still be considered used or forfeited.
  • WDDC reserves the right to mark scheduled but unused days as “reserved capacity usage” due to staffing and route planning commitments.

Daycare Eligibility Requirements

  • Dogs must be healthy, non-contagious, and behaviorally appropriate for group care environments.
  • WDDC may refuse or remove dogs exhibiting:
    • Aggression (toward dogs or humans)
    • Excessive anxiety or stress
    • Dangerous or unpredictable behavior
    • Repeated disruption of pack structure
    • Signs of contagious illness
  • Acceptance into daycare does not guarantee continued eligibility if behavior or health changes.

Transportation & Scheduling Requirements

  • All pick-up and drop-off services must be scheduled in advance.
  • Owners must ensure dogs are ready at scheduled pickup time and location.
  • Drivers will wait no more than 10 minutes for pickup completion.
  • Failure to present dog on time may result in missed service and/or schedule forfeiture.
  • WDDC reserves the right to adjust routes, timing, and transportation availability at any time.




DAYCARE MEMBERSHIP + BOARDING USAGE TERMS (IMPORTANT)

This section applies ONLY to clients enrolled in daycare memberships who choose to use boarding services.

Eligibility for Boarding Under Membership Clients

  • Boarding services are available to active daycare membership clients but are treated as a separate service requiring scheduling approval.
  • Boarding is not automatically included unless explicitly stated in a specific membership tier (e.g., unlimited or combined plans).
  • All boarding stays must be reserved in advance and approved based on availability.

Boarding Behavior & Acceptance Standards

  • Dogs must meet behavioral, health, and safety requirements prior to boarding acceptance.
  • WDDC reserves the right to refuse boarding if a dog:
    • Displays aggression or unsafe behavior
    • Shows signs of illness or contagious conditions
    • Cannot safely integrate into boarding environment structure
    • Requires specialized handling beyond operational capacity

Use of Membership Daycare Value Toward Boarding (Credit System)

  • For eligible daycare membership clients, unused weekly daycare value may be applied toward boarding as a temporary credit conversion system.
  • This conversion applies only within the same billing period and does not roll over beyond the current cycle unless approved by management.
  • Credit value is calculated based on the membership’s daily allocation rate:
    • Weekly membership fee is divided by the number of subscribed daycare days
    • Each unused scheduled daycare day may be converted into a boarding credit value at that calculated rate
  • Boarding credits:
    • Are only applicable toward boarding charges
    • Do not convert into cash refunds
    • Do not carry forward beyond the current billing cycle unless explicitly approved
    • Are applied at WDDC’s discretion based on eligibility and account standing

Boarding Priority for Membership Clients

  • Active members may receive priority boarding access depending on availability.
  • Membership status does not guarantee boarding space.
  • Boarding capacity is limited and based on kennel availability, staffing, and scheduling load.

Boarding Stay Requirements for Members

  • All standard boarding requirements apply, including:
    • Feeding instructions
    • Medication instructions
    • Emergency contacts
    • Veterinary information
    • Updated vaccination records
  • Dogs must arrive in appropriate health condition to enter boarding.
  • WDDC may require immediate pickup if a dog becomes medically or behaviorally unsuitable during stay.




BOARDING SERVICES (GENERAL)

Boarding Requirements

  • Boarding must be scheduled and confirmed in advance.
  • Dogs must be healthy, vaccinated, and behaviorally safe for group or structured care environments.
  • WDDC reserves the right to refuse boarding for safety, health, or behavioral reasons.

Boarding Environment Acknowledgment

Owners understand boarding may include:

  • Group interaction or controlled social exposure
  • Physical activity and exercise
  • Transportation exposure
  • Environmental stimulation and stress factors
  • Potential illness transmission risks (even among vaccinated dogs)




TRAINING SERVICES

General Training Terms

  • Dog training is a process that depends on:
    • The dog’s temperament
    • Behavioral history
    • Learning ability
    • Consistency of reinforcement
    • Owner participation
    • Follow-through after training
  • WDDC does not guarantee specific behavioral outcomes, obedience levels, or permanent behavioral modification results.
  • Training timelines vary between dogs and may require additional training beyond initial program estimates.

Board & Train Expectations

  • Board & Train dogs stay within WDDC care for the duration of the program.
  • Owners understand that dogs will participate in:
    • Socialization
    • Transportation
    • Exposure training
    • Public environment training
    • Structured obedience work
    • Physical activity
  • Training methods may include a combination of positive reinforcement, leash guidance, training platforms, slip leads, collars, and additional approved tools depending on training goals and behavioral needs.
  • More advanced tools or techniques may be introduced if deemed necessary for training progression and safety.

Owner Participation & Reinforcement

  • Owners acknowledge that successful long-term training depends heavily on owner consistency after program completion.
  • WDDC may provide:
    • Reintegration sessions
    • Follow-up lessons
    • Homework instructions
    • Demonstrations
    • Video resources
  • Owners are responsible for continuing reinforcement of commands, structure, and behavioral expectations after services conclude.
  • Failure to maintain training structure may result in regression of training progress.

Training Modifications & Termination

  • WDDC reserves the right to:
    • Modify training plans
    • Recommend additional services
    • Transition dogs to alternative programs
    • Discontinue services
    • Refuse continuation of training
  • Dogs exhibiting severe aggression, dangerous behavior, medical concerns, or behavioral instability may be removed from training programs for safety reasons.
  • If a dog is deemed unsuitable for Board & Train participation, WDDC may recommend alternative private training structures.




HEALTH, SAFETY & VETERINARY TERMS

Vaccination Requirements

  • All dogs must remain current on required vaccinations including:
    • Rabies
    • DHPP
    • Bordetella
  • Owners certify that their dog(s):
    • Are properly vaccinated
    • Are not knowingly exposed to contagious illness
    • Are physically fit for participation
  • WDDC reserves the right to deny services for incomplete, expired, or missing vaccination records.

Health Disclosure Requirements

  • Owners must disclose:
    • Medical conditions
    • Behavioral concerns
    • Aggression history
    • Medications
    • Allergies
    • Prior incidents
    • Physical limitations
  • Failure to disclose known conditions may result in service termination.

Veterinary Care Authorization

  • If emergency veterinary care becomes necessary and the Owner cannot be reached, WDDC is authorized to obtain medical treatment deemed reasonably necessary for the dog’s safety and wellbeing.
  • Owners authorize WDDC to make emergency medical decisions when immediate action is necessary.
  • All veterinary expenses, medications, emergency transportation, and related costs remain the Owner’s responsibility.
  • WDDC will make reasonable efforts to contact the Owner prior to non-emergency treatment whenever possible.

LIABILITY & RISK ACKNOWLEDGMENT

Assumption of Risk

  • Owners acknowledge that participation in daycare, boarding, transportation, socialization, grooming, and training services involves inherent risks including:
    • Dog fights
    • Illness transmission
    • Injury
    • Stress-related behavior
    • Escapes
    • Transportation risks
    • Physical activity injuries
    • Interaction with people and other animals
  • Owners voluntarily accept these risks as part of participation in WDDC services.

Limitation of Liability

  • WDDC is not liable for:
    • Illness
    • Injury
    • Behavioral outcomes
    • Stress-related conditions
    • Property damage
    • Escape attempts
    • Self-inflicted injuries
    • Interactions between dogs
  • WDDC will take reasonable precautions to provide safe care and supervision but cannot guarantee elimination of all risks associated with dog care services.

Owner Responsibility

  • Owners remain financially and legally responsible for damages, injuries, veterinary expenses, or incidents caused by their dog(s).
  • Owners agree to indemnify and hold harmless WDDC, its owners, employees, contractors, trainers, drivers, and representatives from claims arising from participation in services except where prohibited by law.

CLIENT CONDUCT & COMMUNICATION

Conduct Expectations

  • WDDC maintains a professional and respectful environment for staff, clients, and dogs.
  • Threatening, abusive, harassing, inappropriate, discriminatory, or unsafe behavior toward staff, clients, or dogs may result in immediate termination of services without refund.

Communication Consent

  • Owners consent to receive:
    • Emails
    • Phone calls
    • Text messages
    • Service notifications
    • Scheduling updates
    • Operational notices
    • Safety communications
  • Standard carrier messaging rates may apply.

MEDIA RELEASE

Photo & Video Consent

  • Owners acknowledge and agree that dogs participating in WDDC services may appear in photos, videos, training footage, or social media content.
  • WDDC may use such media for:
    • Operational purposes
    • Staff training
    • Marketing
    • Promotional content
    • Social media
    • Quality control
  • Owners waive ownership claims related to media captured during services.

FINAL ACKNOWLEDGMENT

By checking this box, I confirm that:

  • I am the legal owner or authorized representative of the dog(s) receiving services.
  • I have read, understood, and agreed to all terms outlined in this Service Policy.
  • I understand that participation in WDDC services carries inherent risks and still choose to proceed with the services.
  • I authorize WDDC to provide services according to the policies outlined above.