Refund policy

Return & Refund Policy

Whitaker Dog Day Camp LLC (“WDDC,” “Whitaker Dog,” “we,” “our,” or “us”) is committed to providing high-quality dog training and pet care services. By purchasing or booking any service through our website, Shopify store, or directly with our team, you agree to the following Return & Refund Policy.

Because our services involve reserved scheduling, staffing, transportation, boarding accommodations, and training time, most purchases are non-refundable once booked or scheduled.

1. General Refund Policy

All sales are generally final.

Refunds are not typically provided for services that have been reserved, scheduled, partially completed, completed, or otherwise made unavailable to other clients due to your booking.

Exceptions may apply where required by law or expressly stated in your signed service agreement.

2. Non-Refundable Deposits

A non-refundable deposit of $350 is required to reserve all Board & Train programs.

Deposits secure reserved training dates, staffing, and accommodations and therefore are non-refundable, including in cases of:

  • cancellation by the Owner,
  • scheduling conflicts,
  • change of plans,
  • behavioral concerns,
  • or inability to attend.

3. Board & Train Programs

Board & Train program payments are generally non-refundable and non-transferable once dates are reserved.

No refunds will typically be issued if:

  • the Owner chooses to remove the dog early,
  • the Owner cancels after booking,
  • the dog is unable to attend due to illness or health concerns,
  • the dog displays dangerous or aggressive behavior,
  • or the training program is converted to private lessons at the trainer’s discretion.

If a dog exhibits extreme aggression or unsafe behavior, WDDC reserves the right to terminate services and require immediate pickup. In such cases, refunds are not guaranteed.

At WDDC’s sole discretion, rescheduling or service adjustments may be considered in cases involving extenuating circumstances.

4. Private Lessons & Training Packages

Private lesson packages and training packages are generally non-refundable once purchased.

Private lesson cancellations require at least 24 hours notice for cancellation or rescheduling consideration.

Late cancellations and no-shows may result in forfeiture of the scheduled lesson without refund or credit.

Unused lessons, missed appointments, or voluntarily discontinued programs are generally not eligible for refunds.

5. Memberships

Membership dues automatically renew and continue billing until cancellation is requested and approved by management.

No refunds, credits, or prorated reimbursements are generally issued for:

  • unused visits,
  • missed days,
  • vacations,
  • medical absences,
  • scheduling conflicts,
  • or partial membership usage.

Unused visits do not roll over into future billing periods unless explicitly approved in writing by WDDC.

6. Three-Day Membership Cancellation Right

Membership clients may cancel within three (3) days of signing their agreement without penalty, except for charges related to services already used during that period.

Refunds, if applicable, will be issued within 30 days less the value of services already rendered.

Cancellation requests must be submitted by:

7. Boarding Services

Boarding reservations totaling $500 or more may require a 50% upfront deposit.

If a boarding reservation is canceled, deposits and payments may be retained to offset reserved accommodations, staffing, and scheduling commitments.

If payment is not completed before the scheduled return date, WDDC reserves the right to suspend services until balances are paid.

8. Grooming, Daycare & Additional Services

Grooming, daycare, transportation, and additional service fees are billed separately and are generally non-refundable once services have been scheduled or provided.

Missed appointments or same-day cancellations may still be charged in full.

9. Illness, Medical Issues & Vaccination Requirements

Dogs must arrive healthy and current on required vaccinations.

WDDC reserves the right to refuse or discontinue service if a dog:

  • appears ill,
  • has contagious symptoms,
  • lacks required vaccinations,
  • or presents safety concerns.

Refunds are generally not issued if services cannot proceed due to:

  • illness,
  • medical conditions,
  • failure to provide vaccination records,
  • or undisclosed behavioral or medical issues.

10. Service Refusal & Termination

WDDC reserves the right to refuse, suspend, or terminate services at any time if:

  • a dog poses a safety risk,
  • an Owner violates policies,
  • payment issues occur,
  • or behavior toward staff is inappropriate, abusive, or threatening.

In these situations, refunds are not guaranteed and will be evaluated at WDDC’s discretion unless otherwise required by law.

11. Chargebacks & Payment Disputes

By purchasing services from WDDC, you agree not to initiate chargebacks for services rendered, reserved, scheduled, or contractually agreed upon.

Clients with unresolved chargebacks or payment disputes may be denied future services.

12. Contact Information

If you have questions regarding this Return & Refund Policy, please contact:

Whitaker Dog Day Camp LLC
2756 Clearwater St., Los Angeles, CA 90039
717 Ivy Street, Glendale, CA 91204

Email: glendalesupport@whitakerdogcare.com
Phone: 747-277-0491