Terms of service

Terms of Service

Welcome to Whitaker Dog Day Camp LLC (“Whitaker Dog,” “WDDC,” “we,” “our,” or “us”). By purchasing, booking, enrolling in, or using any of our services through our website, Shopify store, facilities, or communication channels, you (“Owner,” “Client,” or “you”) agree to the following Terms of Service.

These Terms apply to all services provided by Whitaker Dog Day Camp LLC, including but not limited to dog training, board and train programs, daycare, boarding, memberships, grooming, transportation, and related pet care services.

1. Services

Whitaker Dog Day Camp LLC provides dog training and pet care services at:

  • 2756 Clearwater St., Los Angeles, CA 90039

  • 717 Ivy Street, Glendale, CA 91204

Services may include:

  • Board and Train Programs

  • Private Training

  • Training Club Memberships

  • Daycare

  • Boarding

  • Grooming

  • Transportation Services

  • Pick-Up and Drop-Off Services

All services are subject to availability and management approval.

2. Eligibility

By using our services, you represent and warrant that:

  • You are at least 18 years old;

  • You are the legal owner or authorized guardian of the dog(s);

  • All information provided to WDDC is accurate and current.

3. Pricing & Payments

Deposits

A non-refundable deposit of $350 is required to reserve all Board and Train programs.

Payment Terms

  • Full payment for Board and Train programs is due on the first day of service unless otherwise agreed in writing.

  • Membership dues, daycare fees, boarding fees, grooming fees, and other recurring charges are billed automatically through a debit or credit card on file.

  • By providing payment information, you authorize WDDC to charge all applicable fees automatically as they become due.

Card on File

A valid debit or credit card must remain on file at all times. WDDC may place a temporary pre-authorization hold to verify payment information.

WDDC is not responsible for:

  • overdraft fees,

  • insufficient fund fees,

  • declined payment penalties,
    or any banking charges incurred due to failed or processed transactions.

Price Changes

Prices are subject to change at any time. Active clients will receive at least 30 days notice before pricing changes take effect.

Boarding Deposits

Boarding stays totaling $500 or more may require a 50% upfront deposit, with the remaining balance due prior to the scheduled return date.

Failure to complete payment may result in suspension of services.

4. Membership Terms

Memberships continue automatically until cancellation is requested and approved by management.

Unused visits, sessions, or services do not roll over unless explicitly stated otherwise.

Multi-dog memberships apply only to dogs owned by the same Owner. If the number of enrolled dogs changes, pricing will be adjusted accordingly.

5. Cancellation, Refunds & No Shows

General Policy

All sales are final unless otherwise stated by law.

Non-Refundable Services

The following are non-refundable:

  • Board and Train deposits

  • Board and Train programs

  • Private lesson packages

  • Membership fees

  • Missed or unused sessions

  • No-show appointments

If a client elects to discontinue services early, no refunds or credits will be issued.

Appointment Cancellations

Private lesson cancellations require at least 24 hours notice. Late cancellations or no-shows may result in forfeiture of the session without refund.

Dangerous or Aggressive Dogs

WDDC reserves the right to:

  • refuse service,

  • terminate services,

  • transfer training to private lessons,

  • or require immediate pick-up

if a dog exhibits aggression, dangerous behavior, illness, or conduct deemed unsafe.

All fees remain non-refundable in these situations.

6. Three-Day Right of Rescission

Clients may cancel their membership within three (3) days of signing without penalty, except for charges related to services already rendered.

Cancellation requests must be submitted by:

Refunds, if applicable, will be processed within 30 days.

7. Health & Vaccination Requirements

Owners certify that all dogs:

  • are in good health,

  • are current on Rabies, DHPP, and Bordetella vaccinations,

  • are free from contagious illness,

  • and are on flea/tick and heartworm prevention where applicable.

WDDC reserves the right to refuse service to any dog showing signs of illness or unsafe behavior.

Failure to disclose medical or behavioral issues may result in immediate termination of services without refund.

8. Veterinary Care Authorization

If a dog requires veterinary care while in WDDC custody:

  • WDDC will attempt to contact the Owner;

  • If unreachable, the Owner authorizes WDDC to obtain necessary veterinary treatment on the Owner’s behalf.

The Owner assumes full financial responsibility for:

  • veterinary treatment,

  • medications,

  • emergency care,

  • transportation,

  • and related expenses.

In emergency situations, WDDC may authorize lifesaving treatment or humane euthanasia if recommended by a veterinarian and the Owner cannot be reached after reasonable attempts.

9. Training Disclaimer

Dog training results vary based on:

  • the dog’s temperament,

  • health,

  • prior experiences,

  • and Owner follow-through.

WDDC does not guarantee specific behavioral or training outcomes.

Owners understand that continued success depends on:

  • consistent reinforcement,

  • owner participation,

  • homework compliance,

  • and ongoing maintenance training.

10. Transportation & Facility Policies

Some services may include transportation or pick-up/drop-off services.

Owners agree that:

  • dogs must be ready for pickup at scheduled times;

  • drivers will wait no longer than 10 minutes;

  • service charges may still apply if pickup cannot be completed.

WDDC reserves the right to:

  • modify operating hours,

  • close facilities for maintenance or holidays,

  • suspend or discontinue services,

  • or limit facility access as necessary.

11. Assumption of Risk & Liability Waiver

Owners understand that participation in dog daycare, boarding, training, transportation, socialization, and exercise activities carries inherent risks, including:

  • illness,

  • injury,

  • behavioral incidents,

  • dog fights,

  • transportation accidents,

  • or death.

By using WDDC services, Owners:

  • voluntarily assume all risks;

  • waive claims against WDDC;

  • and agree to indemnify and hold harmless WDDC, its owners, employees, contractors, and affiliates from any liability arising from services provided.

Under no circumstances shall WDDC be liable for damages exceeding the replacement value of the dog.

WDDC is not liable for:

  • self-inflicted injuries,

  • illnesses transmitted in social settings,

  • injuries between dogs,

  • or damages caused by a client’s dog.

12. Media Release

Owners grant WDDC permission to photograph, video record, and use media featuring their dog(s) for:

  • social media,

  • marketing,

  • promotional materials,

  • training updates,

  • and operational purposes.

Owners waive ownership rights to such media and acknowledge that WDDC may use these materials at its discretion.

13. Communications Consent

By providing contact information, you consent to receive:

  • emails,

  • phone calls,

  • text messages,

  • automated notifications,

  • and other communications from WDDC.

Standard carrier messaging and data rates may apply.

14. Conduct Policy

WDDC maintains a safe environment for clients, dogs, and staff.

Threatening, abusive, obscene, harassing, or inappropriate behavior may result in:

  • immediate termination of services,

  • suspension of memberships,

  • and refusal of future service without refund.

15. Disclaimer of Veterinary or Medical Advice

WDDC does not provide veterinary or medical advice.

Any recommendations made by staff are informational only and should not replace consultation with a licensed veterinarian.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of California.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between the Owner and WDDC regarding services provided and supersede all prior oral or written agreements.

19. Acceptance of Terms

By purchasing, booking, enrolling in, signing electronically, or using any WDDC services, you acknowledge that you:

  • have read and understood these Terms;

  • voluntarily agree to them;

  • and consent to be legally bound by them.